We try to make the shipment as discreet as possible. The box is neutral. Only our company appears as the sender. it won't be possible to guess what is inside unless you completely unbox it.

However, we are required to include an invoice on packages if the shipment has to go through customs.

Probably. We deliver to many countries in the world. Nevertheless, it depends on the product you choose if we can deliver to your country. Do not hesitate to contact us at support@prokegel.co if you have any doubt.

At the moment, we do not deliver to Russia and North Korea.

ProKegel:
United States, Canada, Australia: 7 -10 business
Italy, Spain, Belgium, UK: 5-12 business days
Rest of the world: 15 to 30 business days.

Free. We ship world wide for free.

Note that custom duties (including VAT) may apply for deliveries to countries outside the USA, Canada, Australia, and the EU. If applied, duties will be requested by the local customs on delivery.

There are no customs duties to pay for delivery to the United States, Canada, Australia, the European Union mainland territories.

Express shipping is available for mainland territories of the United States, Canada, and Australia.

ProKegel & transit times will vary depending on the destination. Check out our shipping policy for more information.

We have a 90-day return policy, which means you have 90 days after receiving your item to request a return.

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

If you chose to ship the Device contact us and we will email you a prepaid shipping label for your return. You are responsible for any charges incurred prior to service cancellation. Items sent back to us without first requesting a return will not be accepted.

To start a return, you can contact us at support@prokegel.com.

Send us an email at support@prokegel.com

There is a good chance that the order has been shipped already because we process them in real-time during business hours but we'll guide you through a return process to get a full refund if necessary.

No. Our free shipping method includes deliveries at home only. If you're not home during delivery, the courier will leave the package in your mailbox or post office.

However, please do not enter the address of a pick-up point as final destination. If it gets delivered there, we won't have any information on it past delivery.

There is a good chance that your order has been shipped already because we process them in real-time during business hours.

You can still send us an email at support@prokegel.co to make an attempt if it's a weekend or past 3 PM.

There is a good chance that your order has been shipped already because we process them in real-time during business hours.

You can still shoot us an email at support@prokegel.co to make an attempt if it's a weekend or past 3 PM.

The United States: you can pay with a credit card, debit card, Paypal, Apple pay, or your HSA/FSA card. You can also choose split payments (2 or 3 installments).

Rest of the world: You can pay with a credit card, debit card, or Paypal..

We are a France based company and thus, most banks will require that you enable international transactions to complete payment on our website.

You can pay for your ProKegel with money from an FSA or HSA. Simply pay with your FSA/HSA debit card at checkout. You may also opt to pay with another card and submit your receipt to your plan’s administrator for reimbursement; however, since plans vary, we strongly recommend that you ask your FSA or HSA provider before purchasing the device to make sure you understand the requirements for reimbursement.

Reach out to your bank! Some banks may apply a fee due to our bank information located in France. Unfortunately,ProKegel does not have any power to cancel or refund them.

We send an order confirmation email to the email you indicated as soon as the payment is confirmed during checkout.

If you have not received this email right after, it can mean that it has been sent to your SPAM folder or you're not checking the right mailbox.

If you have verified the above 2 points, double-check that the status of the payment is successful on your bank or Paypal account. We have noticed that some transactions failed are displayed on Paypal and bank accounts so you'll need to verify their status to confirm.

If the transaction status is successful, reach out to support@prokegel.co with the transaction ID. We'll help you track your order.

ProKegel meets all relevant safety standards.

- 100% waterproof design
- Medical-grade silicone to prevent allergies and irritations
- BPA and Phthalate free, tested for biocompatibility
- Independent quality testing of each ProKegel before shipping
- Barcode traceability throughout production and shipping.

None! ProKegel is a biofeedback device and you are the one contracting voluntarily your pelvic floor muscles.

What's more, the Bluetooth technology used is BLE (Bluetooth Low Energy), which is very common among medical products.

BLE technology has not been found harmful to humans and fetuses by scientists and is 4,000 less powerful than your smartphone for example.

ProKegel leverages non-ionising Bluetooth Low Energy waves from its tail which remains outside of the body at all times.

BLE allows information from your device to be sent to your smartphone using very little power. This technology is routinely used in the healthcare industry for wireless sensors including heart monitors, glucose monitors, and blood oxygen monitors, and is also used in everyday smart devices like an Apple watch or a smart fitness band.

Do not use ProKegel if:

- you have abnormal vaginal discharge (bleeding or otherwise) including bleeding after sexual intercourse, hematuria (blood in your urine), bleeding from the anus,
- you are experiencing back pain severe enough for you to need pain-killers,
- you have recently undergone surgery,
- you have symptoms of bladder, vaginal, or urinary tract infection are present,
- you have a history of urinary retention or symptoms thereof,
- you are pregnant,
- you have given birth within the last 6 weeks,
- you have neurological issues such as difficulties controlling your muscles, numbness, loss of sensitivity,
- you have severe pelvic pain or muscle spasms, new pain after menopause, or the appearance of a mass or lump in the pelvis,
- you have hypertonic pelvic floor (muscles in the pelvic floor becoming too tense and are unable to relax), vaginismus,
- you have moderate to severe prolapse, and you have not yet consulted a medical professional,
- you are allergic to medical-grade silicone.

Using ProKegel in these situations may affect an underlying condition. Consult a medical professional before using the ProKegelfor any of these situations.

If you have your ProKegel with you already, chat with our support team in-app. You can access the chat by clicking the ? icon in the top part of your screen.

If you have a question regarding your order tracking, contact us at support@prokegel.co

If you want to chat about a potential partnership, please use sales@prokegel.co exclusively